Security & Compliance
Enterprise-grade security measures and compliance certifications to protect your business and customer data
SOC 2 Certified
Annual security audits and compliance reporting
GDPR & CCPA
Full compliance with data protection regulations
99.9% Uptime
Enterprise SLA with 24/7 monitoring
Data Flow & Security Architecture
How PersonaLift Processes Data
Data Collection
Visitor behavioral data (page views, clicks, device info) collected via encrypted HTTPS
AI Processing
Machine learning models analyze patterns in isolated, encrypted processing environment
Content Delivery
Personalized content delivered via CDN, no PII transmitted back to client
Data Retention
Analytics data retained per policy, raw behavioral data anonymized after 90 days
Encryption & Access Controls
Data in Transit
- TLS 1.3 encryption for all API communications
- Certificate pinning and HSTS enforcement
- Perfect forward secrecy (PFS) enabled
- Regular SSL Labs A+ rating verification
Data at Rest
- AES-256 encryption for all stored data
- AWS KMS managed encryption keys
- Automatic key rotation every 90 days
- Encrypted database backups in separate regions
Data Retention & Classification
| Data Type | Classification | Retention Period | Purpose |
|---|---|---|---|
| Visitor Events | Behavioral | 90 days (raw), 26 months (aggregated) | Real-time personalization, performance analytics |
| Recommendations | Generated | 30 days | A/B testing, content optimization |
| Conversion Events | Business | 7 years | ROI reporting, customer analytics |
| System Logs | Operational | 1 year | Security monitoring, troubleshooting |
| Account Data | PII | Active + 7 years | Service delivery, billing, compliance |
Access Control & Monitoring
Employee Access
- Role-based access controls (RBAC) with least privilege
- Multi-factor authentication required for all systems
- Background checks for all engineering personnel
- Quarterly access reviews and deprovisioning
System Monitoring
- 24/7 SOC monitoring with real-time alerts
- Comprehensive logging of all data access
- Automated anomaly detection and blocking
- Quarterly penetration testing by third parties
Incident Response & SLA
Security Incident Response Times
Data Breach Detection
Target: < 15 minutes
Automated monitoring with immediate alerts
Customer Notification
Target: < 24 hours
Via email and in-app notifications
Regulatory Reporting
Target: < 72 hours
GDPR and applicable data protection authorities
Incident Resolution
Target: < 48 hours
Full containment and remediation
Emergency Contact
For security incidents or data breaches: security@personalift.io
24/7 hotline: +1 (415) 555-0847 (Option 1)
Vulnerability Management
Security Testing Schedule
Continuous
- • Automated vulnerability scanning
- • Dependency monitoring
- • Code security analysis (SAST)
Quarterly
- • Third-party penetration testing
- • Social engineering assessments
- • Security architecture review
Annually
- • SOC 2 Type II audit
- • Red team exercises
- • Business continuity testing
Patch Management
Compliance & Certifications
Current Certifications
Enterprise Features
- Data Processing Agreement (DPA) available
- Complete sub-processor transparency
- Business Associate Agreement (BAA) for healthcare
- Custom security reviews and audits
- Regional data residency options
Additional Resources
Privacy Policy
How we collect, use, and protect your personal data
Data Processing Agreement
GDPR-compliant terms for Enterprise customers
Sub-processors
Complete list of third-party data processing partners
Questions about our security practices? Contact our security team at security@personalift.io